Contents
Tiledesk
Overview
Tiledesk is an all-in-one customer engagement platform that offers a range of features designed to revolutionize the customer service experience. From lead generation to post-sales support, Tiledesk provides a comprehensive solution that allows businesses to interact with customers across multiple channels, including WhatsApp, website live chat, and AI-powered chatbots.
Some of the key features of Tiledesk include:
Omni-channel live chat and chatbots: Tiledesk's AI-powered chatbots provide 24/7 instant replies to customers' inquiries, while also allowing for seamless handoffs to live agents when necessary. The platform's omni-channel capabilities ensure that businesses can communicate with customers through their preferred channels.
Ready-to-use Chatbot templates: Tiledesk offers a variety of pre-built chatbot templates that businesses can use to get started with chatbot automation quickly. These templates cover a wide range of use cases, including lead generation, customer support, and appointment scheduling.
No-code chatbot design studio: For businesses that require more customized chatbot solutions, Tiledesk offers a no-code design studio that allows businesses to create tailored chatbots from scratch using open-source technology. This feature also includes conversational app building capabilities.
Open-source stack: Tiledesk was created as an open-source stack to provide a conversational platform that prioritizes privacy and allows companies to keep their own data. This approach promotes standardization, speeds up innovation, and makes it easier for developers worldwide to exchange technical knowledge.
Trusted by global brands, local organizations, and fast-growing startups: Tiledesk is used by a wide range of businesses, from global brands to local organizations and fast-growing startups. Its versatility and range of features make it a popular choice for businesses looking to enhance their customer engagement strategies.
In summary, Tiledesk is a comprehensive customer engagement platform that offers a range of features designed to help businesses automate their customer support processes and interact with customers across multiple channels. From AI-powered chatbots to no-code chatbot design studios, Tiledesk provides businesses with the tools they need to enhance their customer engagement strategies and stay ahead of the competition.
How much does Tiledesk cost?
The platform offers various pricing options to cater to the needs of different users, from individuals and e-commerce businesses to larger enterprises. Here is a summary of the pricing options available on Tiledesk:
Free plan
Tiledesk's free plan is suitable for individuals and e-commerce businesses. This plan includes two seats, a no-code chatbot builder, and a turnkey live chat widget. Users can test the platform's features without any commitment or credit card requirement.
Growth plan
The growth plan is ideal for small teams and startups. It includes four seats and premium features that can help improve customer experience and qualify leads better. The plan costs 19€ per month, and users can start a 14-day trial before committing to a paid plan.
Scale plan
The scale plan is designed for larger teams and scale-ups. It includes 20 seats and additional features that allow users to go omni-channel and find customers where they already are. The plan costs 79€ per month, and users can start a 14-day trial before committing to a paid plan.
The enterprise plan is custom-tailored for medium and large enterprises. It includes all the premium features of Tiledesk, along with support to design chatbots tailor-made for the user's specific needs. The plan's pricing and features are customized based on the user's requirements, and interested users can contact Tiledesk's sales team to learn more.
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